Can I request a different color, size, design, etc that was it shown in the pictures?
Yes, you can always inquire for custom orders. Blue Udara Designs does not guarantee that a custom order can be fulfilled due to many factors.
Do custom orders take longer to make/ship?
Based on the request, some orders may take longer to make/ship if special or unique supplies need to procured.
Are your items made in the USA?
Blue Udara Designs items are handmade in Chesapeake, VA. However, the supplies and textiles procured may have any other point of origin and is dependent on the available distributors.
What is the quality of your vinyl?
All vinyl used is Oracal or Sizer brand unless otherwise noted. Items are affixed by hand or by heat press. Blue Udara Designs uses high quality vinyl products and textiles from reputable distributors.
My order is damaged or incorrect.
If you received a damaged or defective item, please email Blue Udara Designs to start the replacement process.
I did not receive a confirmation email.
Check your spam folder first and if it's still missing, email Blue Udara Designs.
How do I open digital designs?
You will receive your digital files upon payment in the form of a zip file. You will need to extract the zip file to use the purchased files. PNG and JPG files are images and the SVG file is a vector file you can use in most design and maker software. You are responsible for understanding how to use your design software, Blue Udara Designs will not provide support - please consult your software Help/FAQ.
Why won't my files open?
Make sure you have extracted the zip file and read the digital designs FAQ/Licensing. Once extracted, the files will open in software that supports the file types. More commonly, the user may be trying to open an unsupported file type.
How can I use purchased digital designs?
Personal Use: There is no limit to personal use of a purchased digital design.
Commercial Use: You can use purchased digital designs to create new items to be purchased by others. You cannot use purchased digital designs for branding/logo use. You are not allowed to resell, gift, or distribute digital designs in a digital format to anyone, ever.
Can I get a refund?
ALL digital sales purchases are final.
What formats are included with each purchase?
All digital designs purchases include JPG, PNG, and SVG version of the design. Purchases also include a copy of the Personal and Commercial Use Agreement and may, but not always, include various versions and bonus add-ons based on the item at the discretion of Blue Udara Designs.
What are some examples of what I can't do with my digital design purchase?
You cannot purchase a digital design and sell or distribute the original files.
You cannot purchase a digital design, copy the exact design, and resell or distribute the digital copy.
What else is considered a copyright infringement?
Saving or using images from BlueUdaraDesigns.com for commercial use is prohibited. Saving or using images from BlueUdaraDesigns.com for your own business purposes is prohibited.
What if I still have questions?
Send Blue Udara Designs an email for more information!
Where do you ship?
Blue Udara Designs only ships within the United States.
How much is shipping?
Shipping is free if the purchase total is $50 or more. Shipping for purchase totals below $50 is reflected in the order total and can change based on current USPS rates.
Can I get free shipping?
You can get free shipping if you spend more than $50 in a single purchase! Also, keep an eye out for deals and free shipping offers from Blue Udara Designs!
How long does shipping take?
On average, shipping takes from 5-7 days after the item is made and you receive a shipping notice. Custom orders may have a delayed shipping time based on the order needs which will be discussed and agreed upon before any services are rendered.
Can I get items faster?
Expedited shipping is offered at a higher fee based on current USPS rates.
Can I pick up an order/where is your store?
Blue Udara Designs is an online shop only, but you can find us from time to time in Norfolk and Virginia Beach as a vendor in pop-ups and craft markets! If you are local to Chesapeake, VA and Hampton Roads, email Blue Udara Designs to see if there are options available.
Do you do custom orders?
Yes - look for the custom order items on the website. Complete your request and Blue Udara Designs will be in touch to confirm if we can make the order, answer any questions, and make sure that your order is approved by you!
What if I change my mind?
Custom orders are non-refundable once approved and any payment or deposit is made. If you would like to make minor changes, email Blue Udara Designs to see if it's possible to make an adjustment. Not all adjustments can be honored.
Can I get a refund?
You can only get a refund if an item is defective.
Why aren't you able to make my custom order?
There are few reasons why some custom orders may be rejected:
1. The order is more suited for a screen-printer or mass distributor elsewhere.
2. If the design idea infringes copyright and licensing laws.
3. The requested delivery time frame cannot be honored
4. The design idea depicts offensive, racist, bigoted, sexist, ableist, excessively profane or other moral or ethically distasteful or obscene ideas, concepts, images, wording, etc.
All custom order rejections are subject to the discretion of Blue Udara Designs and will not be reconsidered.
Where can I go for project ideas?
For ideas on how to use our vinyl, go check out our blog! For video how-to, check out our Youtube account. And for more inspiration, follow us in Pinterest.
Where can I find you on social media?